Humanized Customer Support.
Scaled by Technology.

Transform your customer experience with our omnichannel support solutions designed for both B2B and B2C success.

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Happy Clients
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What Our Clients Say

"EchocrewCx transformed our customer support. Response times improved by 300% and customer satisfaction soared."

Sarah Johnson CEO, TechStart Inc.

"The omnichannel approach helped us maintain consistent support across all platforms. Exceptional service!"

Michael Chen Operations Director, E-Shop Plus

"Professional team, cutting-edge technology, and results that speak for themselves. Highly recommended!"

Emma Rodriguez Head of Customer Success, FinanceFlow

About EchocrewCx

Pioneering the future of customer support with human-centered solutions

Our Story

Founded in 2018, EchocrewCx emerged from a simple yet powerful vision: to bridge the gap between technology and human connection in customer support. We recognized that while automation and AI were revolutionizing support capabilities, the human element remained irreplaceable.

Today, we serve businesses across 6 continents, helping them create meaningful customer relationships through our innovative omnichannel approach.

Our Journey

2018

Company Founded

Started with a team of 5 passionate support specialists

2020

Omnichannel Launch

Introduced our comprehensive omnichannel platform

2022

Global Expansion

Expanded operations to serve clients worldwide

2024

AI Integration

Launched AI-powered support automation tools

Meet Our Leadership Team

Alex Rivera

CEO & Founder

15+ years in customer experience strategy and business operations.

Priya Sharma

CTO

Technology innovator specializing in scalable support platforms.

Marcus Thompson

Head of Operations

Expert in omnichannel strategy and customer success programs.

Lisa Chen

VP of Client Success

Dedicated to ensuring exceptional client outcomes and satisfaction.

Our Services

Comprehensive customer support solutions tailored to your business needs

Omnichannel Support

Seamlessly manage customer interactions across chat, email, WhatsApp, SMS, and voice channels with unified workflow and consistent messaging.

  • Live chat integration
  • Email ticket management
  • WhatsApp Business API
  • SMS support campaigns

Social Media Support

Comprehensive social media management and customer support across all major platforms, ensuring your brand voice remains consistent and responsive.

  • Social listening & monitoring
  • Community management
  • Crisis communication
  • Content moderation

Reputation Management

Proactive reputation monitoring and feedback management to build trust, address concerns quickly, and enhance your brand's online presence.

  • Review monitoring & response
  • Feedback collection systems
  • Brand sentiment analysis
  • Reputation recovery strategies

Dedicated Relationship Managers

Assigned relationship managers who understand your business inside-out, providing personalized support and strategic guidance for optimal results.

  • Strategic account planning
  • Regular performance reviews
  • Custom solution development
  • Escalation management

Customer Onboarding

Structured onboarding programs that ensure smooth customer transitions, reduce time-to-value, and increase long-term satisfaction and retention.

  • Welcome campaign automation
  • Product training & tutorials
  • Progress tracking & milestones
  • Success metrics monitoring

Analytics & Reporting

Comprehensive analytics and detailed reporting that provide actionable insights into customer behavior, support performance, and business growth opportunities.

  • Real-time dashboards
  • Custom KPI tracking
  • Predictive analytics
  • Performance benchmarking

Targeted Problem Solving

Specialized problem-solving approach that identifies root causes, implements targeted solutions, and prevents recurring issues through systematic analysis.

  • Root cause analysis
  • Solution architecture
  • Process optimization
  • Preventive measures

Custom Solutions

Tailored support solutions designed specifically for your unique business requirements, industry challenges, and growth objectives.

  • Bespoke workflow design
  • Industry-specific protocols
  • Integration capabilities
  • Scalable architecture

Industries We Serve

Specialized expertise across diverse sectors

E-commerce

Comprehensive support for online retailers, from order inquiries to returns management, ensuring smooth customer journeys and increased conversions.

Healthcare

HIPAA-compliant support solutions for healthcare providers, patient engagement, appointment scheduling, and sensitive medical inquiries.

SaaS

Technical support, user onboarding, feature guidance, and subscription management for software-as-a-service companies of all sizes.

Finance

Secure, compliant customer support for financial institutions, covering account management, transaction inquiries, and regulatory requirements.

EdTech

Educational technology support including student assistance, platform guidance, technical troubleshooting, and learning management systems.

Hospitality

Guest services, booking assistance, concierge support, and reputation management for hotels, restaurants, and travel companies.

Join Our Team

Build your career with us and help shape the future of customer support

Our Culture

People First

We prioritize work-life balance and personal growth

Innovation

Encouraging creative thinking and continuous learning

Collaboration

Teamwork and mutual support across all departments

Excellence

Striving for the highest standards in everything we do

Open Positions

Senior Customer Success Manager

Full-time

Remote / New York

Lead client relationships and drive customer success initiatives for enterprise accounts.

Technical Support Specialist

Full-time

Austin, TX

Provide technical assistance and troubleshooting for our omnichannel platform.

Social Media Manager

Contract

Remote

Manage social media support operations and community engagement strategies.

Data Analyst

Full-time

San Francisco, CA

Analyze customer data and support metrics to drive actionable insights.

Hiring Process FAQ

What is the typical hiring process?

Our hiring process typically involves: (1) Application review, (2) Initial phone/video screening, (3) Technical or role-specific assessment, (4) Final interview with the hiring manager, and (5) Reference checks. The entire process usually takes 2-3 weeks.

Do you offer remote work opportunities?

Yes! We're a remote-first company with team members across different time zones. We also have office spaces in major cities for those who prefer hybrid or in-person work arrangements.

What benefits do you offer?

We provide comprehensive benefits including health insurance, dental and vision coverage, 401(k) matching, unlimited PTO, professional development budget, home office stipend, and flexible working hours.

How do you support professional development?

We invest in our team's growth through annual learning budgets, conference attendance, internal mentorship programs, skill-building workshops, and clear career advancement paths.

Get In Touch

Ready to transform your customer support? Let's talk about your needs.

Contact Information

Headquarters

123 Innovation Drive
San Francisco, CA 94105

Phone

+1 (555) 123-4567

Email

hello@echocrewcx.com

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM PST
24/7 Emergency Support Available

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